FAQ

Please contact us and request a copy of your bill.

VinaKom follows the industry standard of billing one month in advance for local services. Your first bill will show the following charges:

• Charges for services billed from your signup date until your first bill date.
• Charges for services for the next full month.

You can pay your VinaKom bill either by check or money order.

Return the bottom portion of the first page of your bill (remittance portion) with your payment using the enclosed envelope. Please write your account and telephone numbers on your check or money order. If you are paying for multiple accounts, attach the remittance portion of each bill to ensure that every account is properly credited.

It takes approximately 3 to 7 business days after the payment is received through the mail to be posted on your account.

Services on VinaKom Invoices:

• Local Services – charges for each line on your VinaKom account. These charges may include telephone line charges, federal access charges and additional features you have requested for your line.
• Local Measured Services – charges for local calls that you made. Local Measured Services do not apply in all states.
• Optional Features – charges for optional features on your line like Call Waiting, Caller ID, etc.
• Long Distance Services – depending on the service you have, long distance services may include charges for long distance, calling cards, toll free numbers and international calls.
• Toll Free Services – charges for calls made or associated with your VinaKom toll free number.
• Additional Services – charges that are not directly serviced by VinaKom. These charges could include long distance calls serviced by another telecommunications carrier, directory assistance, 900 calls, etc.
• Taxes and Surcharges – include local, state and federal charges, as well as surcharges such as 911.

The Federal Universal Service Fund (USF) charge recovers the payments VinaKom makes to support the fund. The fund provides subsidies to local carriers to ensure that low income customers and those living in areas that are expensive to serve have affordable basic phone service. The USF also helps subsidize telecommunications and Internet connections to qualified schools, libraries and rural health care providers.

A local toll call (IntraLATA), regional toll call or local long-distance call is made outside your local calling area, but inside your LATA. The LATA is a geographic boundary outside the local calling area but usually in-state. IntraLATA calls are not local and not quite long-distance. Long-distance calls are made between two LATAs. Any call made outside a LATA, from within state or between two states, is long-distance.

PIC stands for Primary Interexchange Carrier, which is another way of saying interstate long-distance carrier. At your request, VinaKom can place a service freeze on your phone line to prevent your local phone service from being switched to another provider by anyone but you.

It usually takes about 7-14 business days depending on the local telephone company. When your order is received and verified, we send notification to your local telephone company requesting VinaKom as your long-distance provider.

The following steps may help you reduce the number of telephone solicitation calls you receive:

• Contact the Direct Marketing Association to have your name removed from the telephone solicitation lists. Write to:
  Telephone Preference Service
  c/o Direct Marketing Association, Inc.
  P.O. Box 9014 Farmingdale, NY 11735-9014
• You can avoid future telephone solicitation calls to your home telephone number by clearly stating to the solicitor that you want to be added to the caller’s do-not-call list and do not want to receive any further solicitations from that person or entity. The person or entity making the call must keep a record of your do-not-call request for ten years from the time of your request and may not make further telephone solicitations to your home. Tax-exempt nonprofit organizations are not required to keep do-not-call lists.

The speed of your modem indicates the optimum performance possible, not necessarily the constant performance at which the modem will operate. Several factors can affect your connection speed: the ‘handshaking’ between the modem and the service provider, Internet congestion due to high activity or congestion on the phone lines in your area. If you think your phone line may be causing problems with your modem connection, please contact VinaKom at 1-866-908-0228.