At VinaKom, our engineering expertise allows us to offer both an exceptional range of Managed Services products and an unmatched level of customer care.
Not only have we spent years developing and perfecting industry-leading technology, but every customized solution we provide includes our world-class engineering support. No matter what you need—something simple or something customized and highly complex—we supply the expertise, support and services that no other provider can deliver. Best of all, with a VinaKom network there is never a blame game between vendors; we provide the connectivity, the hosting, and the support so you only need to make one call.
We have experience customizing multiple products, processes, and services to meet the telecommunication, networking, computing, and software development needs of a wide range of businesses. VinaKom Communications continuously exceeds managed services standards by introducing new technological advances while maintaining the in-house expertise to deliver the services our customers require. We offer a diverse and comprehensive suite of products and services to meet all of your telecommunication needs. Whether you are looking for MPLS, Engineering Services, Fiber Optic Ethernet, OC-3 or OC-192 circuits, Data Services (DSL, T1, NxT1, DS3, Private Lines, or VPN), Integrated Voice and Data solutions, Hosting, Managed Data Centers, Network Design, Network Management Services, Email Services, Hardware, or software design and procurement, a VinaKom team member will provide a consultative analysis and personally help guide you through the maze of options before ultimately recommending the solutions that meet your exact business requirements.
Our Managed Services solutions can address many challenges and are easy to install, manage, and integrate with your existing investments. We provide managed security, managed storage, reporting, monitoring/admin services, professional consulting services, unmetered managed backup, media services, managed private clouds, disaster recovery services, managed databases and dedicated email services.
Key Customer Benefits:
- Respond more rapidly to changing business requirements
- Manage growth more effectively while controlling costs.
- No additional Cost of Ownership
- Advanced Router Replacement on the next business day via 1st FedEx delivery
- Create a single Point of Contact for all network issues instead of engaging multiple vendors
- Reduce total cost of ownership (TCO), have predictable costs and create economies of scale.
- Optimize IT assets by transforming and automating services
- Simplify management & access to your storage and data environment
- Track network health 24/7/365 with Real-time Network Monitoring
- Improve your compliance with industry regulations
- Create a security-rich, high availability server environment
- Refresh technology quickly to boost productivity
- Safeguard the value of IT assets you already have and make the most of your resources
- Avoid costs of building management & reporting systems
We provide three tiers of Managed Services to better suit your needs:
Standard Managed Services: We offer 24×7 remote monitoring and support services using service management best practices and methodologies across multi-vendor environments. Our engineers can provide managed network and security services, web-facing applications, middleware and databases. Featuring built-in scalability, you can add hardware, middleware or services at virtually any time.
Advanced Managed Services: In addition to all the Standard Managed Services we also provide MPLS connectivity, Hosting services, Domain services, Email services including Exchange and other enterprise servers, file servers, managed databases, private clouds, managed firewalls, connectivity/client VPN, monitoring and support services. Deliver improved availability, security and compliance with predictable monthly costs for scalable managed services.
Premium Managed Services: As well as all of the Standard and Premium Managed Services we also augment in-house support with a proactive help desk featuring full hardware and software environment support; a cost-effective alternative to traditional onsite help desk services, online backup for distributed servers, disaster recovery solutions and managed security services for web traffic. Our storage systems provide 24 hour critical data access while ensuring availability to support business productivity, communications and transactions. We even schedule a mutually agreed upon hardware refresh timeline to ensure optimum lifecycle hardware performance.
VinaKom’s Managed Services are designed to help you improve business network performance and support your customers more effectively. With our expertise, proven methodologies and effective tools, we can help support your organization’s current and future storage and data requirements. When you work with us, you draw upon our industry-specific skills, business process expertise, tailored solutions and the power of our own private network.